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How brobet Handles Your Account and Data

We run your account with clear rules about data handling, payment security and your rights.

Data encryption on loginPayment verification logsAccount access controlsWithdrawal audit trailsSupport in your language

Where We Operate and How Our Rules Work

brobet Service availability depends on jurisdiction. Users are responsible for checking local law before access.

brobet operates where local law permits. Your account, deposits and withdrawals are subject to our terms of service, privacy policy and anti-money-laundering procedures. We hold your wallet balance separately from our operating funds, verified through your DANA, OVO, GoPay or QRIS transaction history. Account access depends

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on local law and your compliance with our eligibility rules. When you open an account in Surabaya, Bandung or elsewhere in Indonesia, you agree to these policies. We retain your account data for seven years after closure to meet regulatory requirements. Disputes about payouts or account
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locks are escalated to our legal team within three business days. You can request a copy of your account record, transaction log or stored personal data at any time through our support channel.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

LEGAL CONTACT PATHS

How to Reach Our Legal and Compliance Team

Team online

Live Chat Support

Open a ticket with our legal support desk via live chat on the lobby. Response time is under two hours during business hours, seven days a week. Ask about account policies, data requests or payment disputes.

Email Escalation

Send formal requests — account closure, data deletion, dispute appeals — to our legal mailbox. We acknowledge all emails within 24 hours and resolve most cases within five business days.

Account Settings

Review and update your personal data, privacy choices and communication preferences directly in your account security tab. Changes take effect immediately and are logged in your activity record.

DATA AND SECURITY STANDARDS

How We Protect Your Information and Account Access

Encryption & Login Security

Every login, deposit and withdrawal is encrypted end-to-end. We use two-factor authentication options on your account settings. Login attempts are monitored; suspicious activity triggers a security alert sent to your registered email or SMS.

Payment Verification

When you deposit via DANA, OVO, GoPay or QRIS, your transaction is verified against your bank record within 30 seconds. Withdrawals require identity verification and a two-hour hold before funds leave our wallet to your payment method.

Data Retention & Deletion

We keep your account record for seven years post-closure for regulatory compliance. You can request data deletion anytime; non-essential fields are erased within 30 days. Essential tax and payment records are retained as legally required.

Cookie & Tracking Policy

brobet uses session cookies to keep you logged in and functional cookies to remember your settings. We do not sell your data. Analytics cookies track lobby behaviour only; you can disable them in your privacy settings without losing account access.

Account Closure & Disputes

Close your account anytime through settings; funds are returned within 48 hours. If you dispute a payout or balance, our compliance team investigates your transaction log and responds within three business days with findings and next steps.

Right to Access & Correction

Request a full copy of your stored data — account details, transaction history, payment records — at any time. Corrections to personal information take effect immediately; changes are logged and timestamped in your security record.

Common Questions About Your Legal Rights and Privacy

Your account is marked inactive immediately. Essential records — payment history, tax-related data — are retained for seven years as required by law. Non-essential personal details are deleted within 30 days if you request it. You can download your full transaction record before or after closure.

Go to your account settings, select Privacy & Data, then choose Download My Record. A full history of logins, deposits, withdrawals and gameplay is generated within 24 hours and sent to your registered email as a secure file.

Payment details — your DANA, OVO, GoPay or QRIS credentials — are encrypted and never stored in full on our servers. Only tokenized references are kept to speed up future deposits. Your bank holds the actual payment method; we access it only when you initiate a transaction.

Account access depends on local law where you are located. Some regions restrict online gaming. We verify location at login; if access is restricted in your area, you may be temporarily locked out. Contact support to confirm your eligibility and restore access where permitted.

Open a dispute ticket through live chat or email our legal team immediately. Include your account number, transaction date and description. We investigate your wallet and blockchain record within three business days and respond with detailed findings and any corrective action needed.

Yes. Go to your account settings and toggle off analytics and marketing cookies. Session and functional cookies remain enabled so you stay logged in and the lobby works normally. Your gaming behaviour on the platform is not tracked if you disable analytics.

Your account data is protected under our data transfer agreement. Any change of ownership requires written notice to you at least 30 days in advance. You have the right to close your account or request data deletion before the change takes effect; funds are returned in full within 48 hours.

How brobet Handles Your Account and Data

How to Reach Our Legal and Compliance Team

Live Chat Support

Email Escalation

Account Settings

How We Protect Your Information and Account Access

Encryption & Login Security

Payment Verification

Data Retention & Deletion

Cookie & Tracking Policy

Account Closure & Disputes

Right to Access & Correction

Common Questions About Your Legal Rights and Privacy

01 What happens to my data if I close my account?

02 How do I request a copy of my account activity?

03 Where local law permits, how is my payment information stored?

04 What is brobet's policy on account access if I'm outside Indonesia?

05 How do I dispute a withdrawal or balance discrepancy?

06 Can I opt out of cookies and tracking?

07 What is your data protection process if brobet changes ownership?

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